Turnaround Time
Our standard turnaround time is currently 14 business days from the time that we have an approved quote and artwork files submitted by the client. The term “standard turnaround” refers to orders which are our standard prints and don’t include additional services on the order. Some of our services and printing methods will add to the standard turnaround time. Please contct us for the latest turnaround time for each service. If you have a specific deadline (see In-Hands Date below) that you need to have met, please notify us when placing your order. Taking more than 24 hours for approvals can add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. Stemp will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors, or any acts of God. If we expect or foresee any problems in advanced, we will be sure to notify you and work with you to rectify them.
Payment Terms
Half Down in Advance: Half of the balance due is required to get your order into production. The remainder is then due at the time of pickup.
Net Terms: Orders with Net Terms (generally either Net 15) can simply approve the order without payment up front. The invoice date and Net Term's start date is generally the day your order is shipped or read for pickup. A final invoice will be emailed to you. Orders with Net Terms must be paid with cash, check or money order; credit cards and PayPal are not accepted for Net Terms orders.
Rush Orders
Orders that require an in-hands date sooner than our standard turnaround time are subject to additional charges. Below is the rush fee percentage schedule which indicates the percentage amount to be added to the order total, based on how many days are being cut out of our specified turnaround time. If you need it in a rush, and your in-hands date is 3 days earlier than our standard turnaround time for your order, 30% of the total order will be added as a rush fee.
-
13 Day: 10%
-
12 Days: 20%
-
11 Days: 30%
-
10 Days: 40%
-
9 Days: 50%
-
8 Days: 60%
-
7 Days: 70%
-
6 Days: 80%
-
5 Days: 90%
-
4 Days: 100%
Rush time frames are based on our current production schedule and do not include shipping time. The Print Wearhouse will not be held responsible for shipping issues once your order has left our facility.
ARTWORK
Artwork Creation & Ownership
All artwork created by The Print Wearhouse is the sole property of The Print Wearhouse. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.
Any artwork you submit to us for printing, that is not being created by The Print Wearhouse, is owned by you or its rightful owner, not The Print Wearhouse. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.
Art Preparation
Art not supplied in print ready format, as specified in our File Prep section, is subject to be charged at our current rate. We will always give you an estimate before doing this work. Any art preparation done is the property of Stemp. For example, if you supply artwork for your order which incurs a $150 charge for separations on your 6 color simulated process print, you do not own the separated art file. That separated file is the property of Stemp, although the artwork itself, is still your property.
Art Approval
All artwork must be approved via an emailed digital mockup. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate. Changes to the artwork after approving the mockup could increase turnaround times for your orders. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.
GARMENTS, BLANKS SHIRTS & PIECES
Out of Stock Items
The Print Wearhouse will not be responsible for items that are out of stock. All purchasing of product is done on an orderbyorder basis. Very few goods are stocked at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.
Garment Subjectivity
The Print Wearhouse will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers' site to ensure the garment is going to fit as you intend. If there's any doubt about whether you'll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase.
PRINTING
Minimums
Our Standard Min. Qty is below:
Screenprinting: 50 items
Embroidery: 50 items
Some decoration types and products may have additional min. quantities. Please contact us for the most accurate minimums.
Image Sizes
All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.
Seam, Collar and Zipper Printing
We do our very best to produce the best looking prints anytime we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.
Wash Down
Since water based and discharge inks actually dye fabric and are not plastic inks sitting on top of the shirt, we will not be responsible for fading or weathering of goods. Once a print leaves our facility, we are not in control of the elements a print will endure, such as wash temperature, abrasiveness, soaps and chemicals, etc. and therefore can not guarantee the wash down and weathering of the product.
We print with the highest quality products and equipment available for water based and discharge ink and have scores of ecstatic clients because of such. We take great pride in the quality of our work. That being said, very small amounts of washdown on ink colors should be expected with each additional wash since fabric will fade with additional washing.
Care Instructions
In order to ensure image longevity and vibrancy, we recommend “machine wash cold, tumble dry low” for all water based and discharge ink prints. Foil prints should be washing inside out and line dried. All goods should be washed before wearing, especially allover prints.
Hand
Prior to a first wash, it is completely normal to feel a slight “hand” with discharge ink on the shirt. Once the shirt has been washed, this feeling generally goes away and the hand is very soft and smooth. If specialty or high opacity inks are requested, the hand can vary and be more apparent.
Image Placement
We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2” below the bottom of a collar, a 3/4” standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.
Reorder Ink Color
Due to the nature of water based and discharge ink and different fabric lots, we cannot guarantee exact ink color matches on reorders. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if at all possible.
Ink Color & Pantone Matching
We always do our very vest to match the ink color or pantone number you select as close os posible. Due to the nature of water based and discharge inks, we cannot guarantee requested Pantone colors on these types of prints.Becuase of variations in computer monitors, we cannot guarantee ink colors based on visual mockups alone. We recommend checking the colors given against a Pantone book. Monitors can vary significantly from one computer to the next. Please check a Pantone book for color accuracy. Pantone books can be purchased from Amazon.com.
Ink Color Change Minimums
Ink Colors changes are allowed for additional fees.
Style Change Minimums
Garment style or garment color changes are allowed as long as the minimum order quantity for that particular order is reached
PACKAGING, SHIPPING & RECEIVING
In-Hands Date
If you have a specific deadline (in- hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify your Account Executive immediately. Orders needed sooner than our standard turnaround time for your order may incur a rush fee.
Shipping
We ship via UPS. Visit UPS.com for shipping times from here to your location. A tracking number will be sent to you shortly after your order has left our facility. Stemp will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order. Shipping costs will be included on quotes. Stemp assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.
Split Shipping
We are happy to split ship your order. Shipments will be billed at current rates. Please send an itemized list detailing what quantities should be shipped to what address when placing your order. Split shipping changes after the order is submitted may result in additional charges.
Packaging
All orders will be bulk packaged, generally folded by the dozen, unless stated otherwise.
Checking Your Order
Please check your order and notify us of any problems within 48 hours of delivery. We will not be responsible for error orders after 48 hours.
CONTRACT ORDERS
Custom vs Contract Orders
We define custom orders as orders in which we’re procuring the blank garments. If you want to supply the blanks, the order type is now a Contract Order and subject to some slightly different policies and guidelines. Most policies and guidelines outlined on this page are in reference to Custom Orders, although apply to Contract orders as well. A few policies which are different would be Under/Over Run Allowance calculations.
Contract Order Garments
We request an itemized list of each style, color, size, and quantity being delivered. We will check in the delivered quantity with the stated order quantity to ensure the proper amount has been received. Not providing a receiving summary is subject to a confirmation fee of $25/100 pieces. Orders shipped unsorted or mixed with other orders are subject to sorting fees of $75/hour, $25 minimum/order. We will not be responsible for shortages, your order will be help untill additional items arrive or other aragments have been made.
MISC.
Removing Manufacturer Tags/Labels
If you are having us print custom tags in your shirts, please be aware that the stock tags will be removed. Please be sure to inform us if you want the stock tags left in the garments along with the new custom printed tag. Additonal fees appy for this service.
Blank Samples
If you choose to order "Blank Apparel" before placing your full production run, Sample items can be purchased at full retail price. Item's can be used in final production if deemed possible.
Social Sharing
We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, Facebook, Twitter, and Google+. Please be sure to notify your Account Executive when placing your order if you are not comfortable with us photographing and sharing your shirt socially. If you do not notify us, we will assume that we have your full permission to post photos of your shirt(s) online.
Quotes & Estimates
Quotes, or estimates, are good for 30 days unless stated otherwise. This term is subject to seeing final artwork to confirm any quotes.
Art Approvals
Digital Art Approvals will be sent on every order. Orders will not go into production untill being approved by the customer. Changes to or delayed approval response may add additional time to your order.
Guarantee
We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon. We will always work wit you to fix it.
Credit Terms
Credit terms are established on a case by case basis.
Finance Charges
Any orders that are late on payment by 10 days or more will incur interest of 1.5% per month dating back to the invoice date. A $50 late fee will also be added to the invoice.
Cancellation
Orders that are cancelled prior to printing will be subject to a Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed. Cancellation fees are as follows:
-
Within 10 days of the est ship date/Pickup Date:: 15% Cancellation Fee
-
Within 5 days of the est ship date/Pickup Date: 75% Cancellation Fee
-
Within 2 days of the est ship date/Pickup Date: 100% Cancellation Fee
-
Returned Checks
There is a $30 charge for returned checks. The subsequent payment must be made with cash or a cashiers check.
Terms & Conditions
Print Policies & Guidelines may also be referred to as Terms & Conditions and vice versa. Stemp reserves the right to change its Terms & Conditions at any time without notice.
Holidays
We love the holidays and will make every efford to keep you updated on any changes to production schedules and office hours durring the Holidays.
Questions
If you have any questions regarding our Print Policies & Guidelines, please call or contact us before placing your order. Our goal is to set clear expectations to ensure our working relationship is pleasurable for all parties involved. Thanks again for working with us, let’s get to printing!